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Shipping & Terms

Shipping & Terms

Shipping Information

NEW ZEALAND TRACKED COURIER = 1-3 business days for just NZ$5.00

All products are shipped from Auckland. If delivery is to be delayed, the cardholder will be notified of the delay and an option provided to obtain a refund.

Billing Information

Please note that on your credit card statement or Paypal Invoice, your order will show up as being charged to Kiwishaver Limited. Kiwishaver Limited is a New Zealand business. All transactions will be billed in a Bank of New Zealand approved foreign currency. We have a return and refund policy including how a transaction can be cancelled by a cardholder. This website is governed by New Zealand law. The purchaser is responsible for any other taxes (such as import tax) that may be levied if you order outside of New Zealand.

Secure Checkout with SSL Certificate

An SSL certificate offers a secure, encrypted checkout experience for customers purchasing through this online store. Any personal and payment details will be encrypted before they are sent to the site, give you the confidence needed to purchase through this online store.

SSL certificates from GeoTrust® are the ultimate online security and trust solution delivering both 256-bit encryption and the True Site™ trust mark providing third-party website identity validation. The presence of SSL means you can rest assured that communications (e.g. credit card numbers) between your browser and this site's web servers are private and secure when the SSL session is activated.

Each page on our site sports the SSL Certificate for your security and confidence that your information will not be compromised.

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Postal Address

Kiwishaver Limited

PO Box 78096

Grey Lynn

Auckland 1245

New Zealand


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